Volume 15, Number 3 (8-2016)                   jhosp 2016, 15(3): 31-39 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Arab M, Hamouzadeh P, Yousefvand M, Namani F, Abdi M. Comparison of Patient-Centered Situation in Selected Hospitals Affiliated to Tehran University of Medical Sciences from the Viewpoint of Nurses and Patients. jhosp. 2016; 15 (3) :31-39
URL: http://jhosp.tums.ac.ir/article-1-5398-en.html

1- Professor, Dept. of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
2- Ph.D Candidate. Dept. of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran, (*Corresponding author), E-mail: pejman.hamouzadeh@gmail.com , pejman.hamouzadeh@gmail.com
3- Ph.D Candidate. Dept. of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
4- BS.c Student, Dept. of Health Management and Economics, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran
Abstract:   (2716 Views)

Background: One of the main pillars of quality in health services is patient-centered that brings the best outcomes for patients. This study was aimed at comparing the patient-centered situation in selected hospitals affiliated to Tehran University of Medical Sciences (TUMS) from the viewpoint of nurses and patients in 2014.

Materials and Methods: This descriptive cross-sectional study was done among 220 nurses (n=103) and hospitalized patients (n=117) in selected hospitals of TUMS. The data gathering instrument was a researcher-made questionnaire which measured seven dimensions of the patient-centered. The validty was confirmed by the opinions of experts and its reliability was 0.96 by Cronbach's alpha. Data analyzes were performed by SPSS software and using one-way ANOVAtest.

Results: Mean score of patient-centered in the studied hospitals from the nurses and patients viewpoint was 2.79 (±0.50) and 2.87 (±0.58), respectively. From the viewpointof nurses and patients, the highest and the lowest mean score were related to the confidentiality and dignity dimension and the patient choice dimension, respectively. Based on ANOVA analysis, there was a significant difference between the mean scores of nurses and patients in quality of amenity and social support dimension (p<0.05).

Conclusion: Patient choice, quality of amenity and prompt attention were identified as priorities for action to improve patient-centered situation in studied hospitals. It is recommended that hospital authorities should be place in a matter of priority the dimensions of the patient-centered which are in poor condition in order to increase the level of patient satisfaction and loyalty.

Full-Text [PDF 693 kb]   (731 Downloads)    
Type of Study: Original Article | Subject: سیاست گذاری ، برنامه ریزی و رهبری و مدیریت در بیمارستان
Received: 2014/11/16 | Accepted: 2016/06/21 | Published: 2016/08/6

Add your comments about this article : Your username or email:
Write the security code in the box

Send email to the article author


© 2017 All Rights Reserved | Journal of Hospital

Designed & Developed by : Yektaweb