Volume 15, Issue 2 (6-2016)                   jhosp 2016, 15(2): 95-102 | Back to browse issues page

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Seyedin S H, Zaboli R, Malmoon Z, Rajabifard F. General Hospital Managers’ Perception Regarding Crisis Management at Iran and Tehran University of Medical Sciences. jhosp. 2016; 15 (2) :95-102
URL: http://jhosp.tums.ac.ir/article-1-5435-en.html
1- Acossiate Professor, Research Center for Health Services Management, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
2- Assisstant Professor, Health Management Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran, (* Corresponding author), Email: rouhollah.zaboli@gmail.com, Tel: 09122351067, Address: No. 53, Brezil West Ave., Molasadra St., Tehran, Department of Health Services Management, School of Public Health, Baqiyatallah University of Medical Sciences,Tehran, Iran , rouhollah.zaboli@gmail.com
3- PhD Candidate in Health Services Management , Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
4- Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
Abstract:   (5306 Views)

Background: Today, due to the diversity of organizational structure and culture, the diversity is one of the basic principle in crisis management.Crisis management consists of six components including flexibility, inclusion, trust, risk perception, adaptability and equity.This study aimed at investigating the managers' perception about components of crisis management in hospitals affiliated to Tehran and Iran University of Medical Sciences.

Materials and Methods: This study was a cross-sectional one. A questionnaire was used to collect data using five likert scale. Validity and reliability of questionnaire assessed by content validity and Cronbach's alpha coefficient. Sixty six questionnaire were collected. Data analysis was performed by SPSS software using ANOVA and independent t-test.

Results: The highest and the lowest level of managers' perception were inclusion and equity(3.19 ± 0.51) and adaptability(2.73 ± 0.75), respectively. There was a statistical significant difference between crisis management components with gender and job type. The highest level of importance was regarded to inclusion and mutual trust between personnel and managers, and  the lowest level was related to flexibility in hospital crisis management .

Conclusion: Employees in diverse positions have different definitions of adaptability in crisis. It is necessary to perform further research and educate hospital manager’s duties. 

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Type of Study: Original Article | Subject: سیاست گذاری ، برنامه ریزی و رهبری و مدیریت در بیمارستان
Received: 2014/12/31 | Accepted: 2016/04/16 | Published: 2016/05/21

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