Volume 16, Number 1 (2-2017)                   jhosp 2017, 16(1): 93-101 | Back to browse issues page


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Afshari M, Mosadeghrad A, Arab M. The Impact of Quality Management on Reducing Bill Deductions at Operating Theatre Department of Valiasr Hospital A participatory Action Research. jhosp. 2017; 16 (1) :93-101
URL: http://jhosp.tums.ac.ir/article-1-5505-en.html

1- PhD Candidate of Health Policy, Health Management and Economic Research Center, Iran University of Medical Sciences, Tehran, Iran, Maragheh University of Medical Sciences, Maragheh, East Azerbaijan, Iran (*Corresponding author) Email: sadaf_af2007@yahoo.com
2- Assistant Professor, Health Management and Economics Department, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
3- Professor, Health Management and Economics Department, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
Abstract:   (3589 Views)

Background: The health system of Iran is suffering from resources shortage. The health insurance companies (payers) do not confirm all hospitals’ claims (bills) and as a result do not reimburse them completely. Decreasing the amount of these deductions helps healthcare managers to use their resources efficiently. This study aimed to examine the impact of a quality management model on reducing the amount of healthcare insurance deductions at operating theatre department of Valiasr hospital in 2014-2015.

Materials and Methods: A participatory action research was used for the intervention. A quality improvement team was established and using the ten-step quality management model improved operational processes at operating theatre department.  Related data were collected before and after the intervention to determine the effect of quality management system on deductions.

Results: The average deduction per patient at the beginning of the study was 339572 Rials. Illegible and uncompleted patient’s medical records, using wrong codes of surgery and anesthetics in documents and miscalculation were the main reasons of deductions. The reasons for deductions were identified and appropriate solutions were applied to decrease the amount of deductions at operating theatre department. The average deduction per patient at the end of study was 262818 Rials. The amount of deductions has decreased from 6.9 % to 3.8 %. The quality management system helped reduce the amount of deductions by 44.9%.

Conclusion: Implementing an appropriate quality management model appropriately helps reduce deductions in hospitals effectively

Full-Text [PDF 710 kb]   (2579 Downloads)    
Type of Study: Original Article | Subject: سایر
Received: 2015/05/26 | Accepted: 2016/06/21 | Published: 2017/02/5

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