Volume 17, Issue 2 (9-2018)                   jhosp 2018, 17(2): 59-70 | Back to browse issues page

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nikmanesh P, kavosi Z, sadeghi A, Yusefi A R. Effect of Communication Skills Training of Nurses on Patient Satisfaction about Nursing Services in Hospitals Affiliated to Shiraz University of Medical Sciences . jhosp. 2018; 17 (2) :59-70
URL: http://jhosp.tums.ac.ir/article-1-5958-en.html
1- Director of Ali Asghar Hospital, Student Research Committee, Shiraz University of Medical Sciences, Shiraz, Iran
2- Associate Professor, Heath Management and Human Resources Research Center, Shiraz University of Medical Sciences, Shiraz, Iran
3- Asssistant Professor, Department of Public Health, Esfarayen Medical University, Esfarayen, Iran
4- Ph.D. Student in Health Care Management, Student Research Committee, Shiraz University of Medical Sciences, Shiraz, Iran (*Corresponding author), Address: School of Management and Medical Information Sciences, Almas Building, Alley 29, Qasrodasht St., Shiraz, Iran, Email: alirezayusefi67@gmail.com
Abstract:   (2786 Views)
Background: Communication is one of the central concepts and an integral part of the nursing profession. This study aimed to determine the effect of communication skills training of nurses on patient satisfaction with nursing staff services in teaching hospitals affiliated to Shiraz University of Medical Sciences.
Materials and Methods: The Comparative study carried out in 2017. The research population included nurses from educational hospitals and patients referring to them. Four hundred patients were selected through convenience sampling method and one hundred trained nurses and one hundred untrained nurses were randomly chosen. The data collection instruments were a standard questionnaire. Data were analyzed in SPSS23 using T-test, ANOVA, Tukey test, and Pearson correlation coefficient at α = 5% level.
Results: Mean scores of nurse-patient commination and satisfication of nursing services among patients under care of trained nurses were 93.5 ± 21.08 and 176.24 ± 22.14 and mean score of patients under care of untrained nurses the scors 81.76 ± 18.83 and 166.36 ± 41.10, respectively. A significant direct correlation was found between nursing-patient commination score and patient satisfaction score (P= 0.023, r= 0.681). Patients under the care of trained nurses were more satisfied with nursing services than those served by untrained nurses (P= 0.012). The results revealed that patient satisfaction had a significant relationship with age (P<0.001) and marital status (P=0.031).
Conclusion:  Implementation of communication skills training courses for nurses leads to improved patient satisfaction. Hospital directors are recommended to consider holding regular communication skills training courses for their nursing staff.
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Type of Study: Original Article | Subject: مدیریت منابع انسانی در بیمارستان
Received: 2018/02/17 | Accepted: 2018/08/4 | Published: 2018/09/1

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