Volume 17, Issue 4 (2-2019)
jhosp 2019, 17(4): 9-17 |
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yusefi A R, Ebrahim Z, mohammadzadeh B, bastani P. Investigating the Components Affecting Patient Loyalty to Hospital Brand in Teaching Hospitals Affiliated to Shiraz University of Medical Sciences. jhosp 2019; 17 (4) :9-17
URL: http://jhosp.tums.ac.ir/article-1-6072-en.html
URL: http://jhosp.tums.ac.ir/article-1-6072-en.html
1- Ph.D. candidate of Health Services Management, Student Research Committee, School of Management and Medical Informatics, Shiraz University of Medical Sciences, Shiraz, Iran
2- Ph.D. candidate of Health Services Management, Since and Research Branch, Islamic Azad University, Tehran, Iran
3- M.Sc. Health Services Management, Islamic Azad University, Tehran, Iran
4- Associate Professor, Health Human Resources Research Center, School of Management and Medical Informatics, Shiraz University of Medical Sciences, Shiraz, Iran (*Corresponding author), Address: Health Care Management and Informatics School, Almas Building, Alley 29, Qasrodasht Ave, Shiraz, Iran, , Email: stud5149961841@sums.ac.ir
2- Ph.D. candidate of Health Services Management, Since and Research Branch, Islamic Azad University, Tehran, Iran
3- M.Sc. Health Services Management, Islamic Azad University, Tehran, Iran
4- Associate Professor, Health Human Resources Research Center, School of Management and Medical Informatics, Shiraz University of Medical Sciences, Shiraz, Iran (*Corresponding author), Address: Health Care Management and Informatics School, Almas Building, Alley 29, Qasrodasht Ave, Shiraz, Iran, , Email: stud5149961841@sums.ac.ir
Abstract: (4805 Views)
Background: Brand loyalty is one of the most important factors in maintaining and success of huge organizations such as hospitals. This study aimed to survey the factors that affect the patients’ loyalty to hospital brands in teaching hospitals affiliated to Shiraz University of Medical Sciences (SUMS).
Materials and Methods: This cross-sectional descriptive-analytic study conducted in 2017. The study population consisted of 385 clearance patients who were admitted to educational hospitals in Shiraz using stratified sampling method in February 2017 to March 2018. Information was collected using a researcher-made questionnaire and data analyzed by descriptive statistics, T-test, ANOVA, and multiple regressions using SPSS version 23 at a significant level of α = 5%.
Results: Patients’ satisfaction (β=0.333, P<0.001), trust in brand (β=0.265, P=0.007), and commitment (β=0.181, P=0.011) had a direct and positive effect on the patients’ loyalty to the hospital brand.
Conclusion: According to this study results, hospital managers should pay an attempt to inform the patients about their treatment procedure, follow up the patients’ health after discharge, and increase the communication between personnel and patients. These could contribute to better image and experience for patients resulting in loyalty to the hospital brand.
Materials and Methods: This cross-sectional descriptive-analytic study conducted in 2017. The study population consisted of 385 clearance patients who were admitted to educational hospitals in Shiraz using stratified sampling method in February 2017 to March 2018. Information was collected using a researcher-made questionnaire and data analyzed by descriptive statistics, T-test, ANOVA, and multiple regressions using SPSS version 23 at a significant level of α = 5%.
Results: Patients’ satisfaction (β=0.333, P<0.001), trust in brand (β=0.265, P=0.007), and commitment (β=0.181, P=0.011) had a direct and positive effect on the patients’ loyalty to the hospital brand.
Conclusion: According to this study results, hospital managers should pay an attempt to inform the patients about their treatment procedure, follow up the patients’ health after discharge, and increase the communication between personnel and patients. These could contribute to better image and experience for patients resulting in loyalty to the hospital brand.
Type of Study: Original Article |
Subject:
کیفیت خدمات و ایمنی بیمار در بیمارستان
Received: 2018/10/19 | Accepted: 2018/12/30 | Published: 2019/01/26
Received: 2018/10/19 | Accepted: 2018/12/30 | Published: 2019/01/26
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